Customer Service Requests (with digital channel information)

This dataset contains service requests received from external customers. This data is collected through the council's Salesforce system. It contains information about the service type, status, and dates for received and closed. This dataset only contains a subset of the received requests as it is extracted from one of several customer requests systems.

Data and Resources

Map preview

See this dataset in the Digital Twin Victoria

Additional Information

Field Value
Published (Metadata Record) 07/03/2023
Last updated 27/11/2025
Organisation City of Melbourne
Category
License - other CC BY
Full metadata URL https://data.melbourne.vic.gov.au/explore/dataset/customer-service-requests-with-digital-channel-information/information/
Update Frequency Unknown